The Marketing menu in the Top Bar includes Customer Feedback. This page helps you view customer ratings and comments, reply to feedback, and follow up on customer experiences.Customer Feedback#
The Customer Feedback page shows all ratings and comments submitted by customers.At the top of the page, four summary cards show Total Feedback, Avg Overall Rating, Avg Food Rating, and Responses. The Responses card shows how many feedback entries have been answered and the response rate.Below the summary cards, the feedback list shows the customer's Rating, Comment, Source, Submitted date, and Response status.The Source shows where the feedback came from, such as InStore or Online. The Response status shows whether the feedback is Pending or Responded.Use All Ratings to filter feedback by star rating. Use All Sources to filter feedback by where it was submitted. Modified at 2026-09-30 03:47:15
